Agent Portal Login & Booking Flow
Comprehensive guide for authorized booking agents to process corporate cab bookings through the IndiGo Cabs agent portal system.
Agent Portal
Document Overview
This document serves as a comprehensive guide for authorized agents utilizing the IndiGo Cabs agent portal. It details each critical step of the corporate cab booking process, from initial login and customer whitelisting to successful booking and fulfillment. Our goal is to streamline operations and ensure a seamless, efficient experience for all agent-initiated bookings.
Document Type
This is a Standard Operating Procedure (SOP) and Training Manual designed to establish consistent practices across all booking operations.
Purpose
Provides step-by-step instructions for agent portal login, customer whitelisting, and payment-free booking workflows for corporate clients.
Who Should Use This
  • Authorized booking agents handling corporate accounts
  • Operations teams managing customer whitelisting
  • Support teams assisting with agent portal issues
  • Training coordinators onboarding new agents
Key Objectives
Portal Access
Train agents on secure login procedures and dashboard navigation for efficient booking management.
Number Whitelisting
Establish clear protocols for verifying and whitelisting customer mobile numbers in the system.
Payment-Free Bookings
Enable corporate customers to book cabs without upfront payment requirements through agent authorization.
Seamless Integration
Ensure smooth continuation with standard IndiGo Cabs booking and fulfillment processes.
Scope & Application
Who This SOP Applies To
Authorized Booking Agents
Primary users who process corporate cab bookings through the agent portal. Must maintain active credentials and follow security protocols.
Operations Teams
Staff responsible for monitoring booking flows, managing whitelist requests, and ensuring system integrity across all corporate accounts.
Support Teams
Personnel providing technical assistance for portal access issues, booking questions, and troubleshooting customer concerns.
Corporate Booking Use Cases
Scenarios requiring payment-free bookings for enterprise clients with pre-approved billing arrangements and credit terms.
Step 1: Access Agent Portal
Portal URL
Open your preferred web browser and navigate to the secure agent portal. Bookmark this page for quick access during your daily operations.

Portal Address: agent.bookairportcab.com
Browser Requirements
  • Use latest versions of Chrome, Firefox, Safari, or Edge
  • Enable cookies and JavaScript
  • Ensure stable internet connection
  • Clear cache if experiencing loading issues
Step 2: Agent Login Process
01
Enter Username
Type your assigned agent username in the designated field. Username is case-sensitive.
02
Enter Password
Input your secure password. Ensure caps lock is off and verify credentials carefully.
03
Click Login Button
Submit your credentials by clicking the login button to authenticate your session.
04
Dashboard Redirect
Upon successful authentication, system automatically redirects to your agent dashboard.

Security Tip: Never share your login credentials. Log out after each session, especially on shared devices.
Step 3: Customer Whitelisting
Whitelisting Procedure
Enter Mobile Number
Input the customer's 10-digit mobile number in the whitelisting field on your dashboard.
Verify Accuracy
Double-check the number for typos or errors. Incorrect numbers will cause booking failures.
Submit Request
Click submit to add the number to the whitelist. System confirms successful registration.

Important: Only whitelist numbers for authorized corporate customers with valid booking agreements.
Step 4: WhatsApp Notification & Customer Booking
Automatic WhatsApp Message
System instantly sends WhatsApp notification to whitelisted number with booking instructions and link.
Customer Portal Access
Customer visits corp.bookairportcab.com using the provided link to begin booking process.
Complete Booking
Customer completes cab booking with all trip details. No payment required at booking time.
The WhatsApp notification serves as the primary communication channel, ensuring customers receive immediate booking access. This automated workflow reduces manual follow-up and accelerates the booking process for time-sensitive corporate travel needs.
Step 5: Booking Fulfillment Process
Standard IndiGo Cabs Workflow Integration
1
Driver Allocation
System assigns nearest available driver based on pickup location and customer preferences.
2
Ride Tracking
Real-time GPS tracking enables customers to monitor driver location and estimated arrival time.
3
Ride Completion
Driver completes trip, confirms drop-off, and finalizes ride details in the system.
4
Post-Ride Processing
Invoice generation, billing to corporate account, and feedback collection complete the cycle.
Existing Infrastructure
All booking fulfillment processes continue exactly as per the established workflow on goindigo.in/Cabs, ensuring consistency and reliability.
No Changes Required
Drivers, operations teams, and customers experience the same quality service and familiar interface throughout the journey.
Quick Reference Summary
Portal Login
agent.bookairportcab.com
Use secure credentials
Customer Booking
corp.bookairportcab.com
Payment-free for whitelisted numbers
Standard Flow
goindigo.in/Cabs
Fulfillment continues as usual
Key Takeaways
  • Always verify customer mobile numbers before whitelisting to prevent errors
  • Automatic WhatsApp notifications streamline customer communication
  • Payment-free bookings only apply to pre-approved corporate accounts
  • Booking fulfillment follows standard IndiGo Cabs operational procedures
  • Contact support immediately if you encounter portal access issues
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